Terms & Conditions

1. Service Booking & Doorstep Visit

Our technicians provide on-demand doorstep inspection and repair for Washing Machines and Refrigerators across Bangalore and surrounding service areas:

• Appointments are scheduled based on customer convenience and technician availability in your neighborhood.
• While we strive for 45 to 90 minutes express arrival, exact arrival times may occasionally vary due to severe traffic, rain, or building access restrictions.
• Customers must provide safe and reasonable access to the appliance with adequate lighting and electrical supply for testing.

2. Diagnosis & Transparent Quotation

We believe in 100% upfront pricing with zero hidden charges:

• Our technician inspects the appliance, diagnoses the root cause, and provides a clear price estimate (labour + spare parts) before commencing work.
• Repair work begins only after customer verbal or written consent.
• If the customer chooses not to proceed with the repair after full diagnosis, a nominal doorstep inspection fee applies. If repair is approved, inspection is waived.

3. Service Warranty Policy

All completed repairs are covered under our customer-first service warranty:

• Warranty Duration: 30 to 90 days service and spare parts warranty depending on the specific component replaced (specified on your invoice/receipt).
• Warranty Scope: Covers the exact fault repaired or the specific spare part installed. If the identical issue recurs during the warranty period, our technician fixes it free of charge.
• Exclusions: Warranty does not cover physical damage, electrical short circuits caused by external power surges/lightning, liquid spills on external electronics, or tampering by third-party technicians.

4. 100% Genuine Spare Parts

We exclusively supply and install brand-certified, 100% authentic OEM spare parts (e.g., drain pumps, motors, capacitors, inlet valves, thermostats, PCB cards, compressor relays, defrost heaters, and eco-friendly refrigerants).

5. Payment Terms

Payments are due immediately upon satisfactory completion of repair and live testing of the appliance. We accept UPI (Google Pay, PhonePe, Paytm), cash, and direct bank transfers. An official digital invoice is issued upon payment.

6. Cancellations & Rescheduling

Customers can reschedule or cancel a booking at zero penalty before the technician is dispatched by calling our helpline or sending a WhatsApp message to +91 80889 61911.

7. Customer Support & Helpline

For any queries, booking assistance, or warranty claims, our support team is available 7 days a week: