Privacy Policy

1. Information We Collect

When you schedule a doorstep washing machine or refrigerator repair service through our website, phone hotline, or WhatsApp, we may collect the following details:

• Contact Information: Name, phone number, and email address.
• Service Location: Residential or commercial address, apartment details, and city / pin code for dispatching the technician.
• Appliance Details: Appliance brand, model, machine type (e.g., Front Load, Top Load, Double Door Fridge), and problem descriptions.
• Communication Data: Inquiries, customer feedback, and appointment booking notes exchanged via WhatsApp or call logs.

2. How We Use Your Information

We use your personal data strictly for service fulfillment purposes, including:

• Dispatching certified technicians to your doorstep at your requested time slot.
• Providing repair status updates, arrival ETAs, and warranty cards via SMS or WhatsApp.
• Generating genuine spare parts invoices and repair receipts.
• Processing warranty claims within your 30 to 90 days service guarantee period.
• Customer support, problem diagnostics, and service quality checks.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information with external advertisers or marketing agencies. Your information is only shared with:

• Assigned Technicians: Verified service engineers assigned to visit your home for the repair.
• Legal Compliance: Government or regulatory authorities only when strictly required by law.

4. WhatsApp & Direct Communications

By submitting your phone number on our quick booking form, you consent to receive appointment coordination messages, repair estimates, and invoice receipts via WhatsApp or phone call. You can opt out at any time by messaging "STOP" or notifying our support team.

5. Data Security

We implement standard technical, physical, and administrative measures to protect customer data from unauthorized access, alteration, or disclosure. All booking submissions are transmitted securely.

6. Contact Us Regarding Your Privacy

If you have any questions, requests to update your information, or concerns regarding our privacy practices, please contact us: